Question 1

Can I try the tool for free / do you offer a free trial?

Accepted Answer

Yes. We offer a 14-day free trial with no credit card required. You’ll get access to Professional-tier features including AI categorization and narrative digests, with up to 200 mentions visible and 30 days of history. When you’re ready, upgrade to a paid plan to unlock unlimited mentions and full history.

Question 2

How does the free trial work?

Accepted Answer

Sign up with your email, set up your brand name and keywords, and start seeing Reddit mentions immediately. Your 14-day trial includes Professional features as a preview: AI sentiment analysis, topic categorization, and narrative digests. You’re limited to 200 visible mentions and 30 days of history during the trial. No credit card needed. When you’re ready, choose a plan starting at $49/mo.

Question 3

Can I monitor Reddit for free?

Accepted Answer

You can manually search Reddit for your brand name, but you’ll miss comments, older posts, and ongoing conversations. Free tools like Google Alerts don’t cover Reddit well. Makna’s trial gives you a preview of what automated, comprehensive monitoring looks like.

Question 4

How much does Reddit monitoring cost?

Accepted Answer

Makna starts at $49/month for single-brand monitoring with unlimited Reddit mentions, AI sentiment analysis, and 6 months of historical data. The Professional plan ($149/month) adds AI categorization, narrative digests, issue trending, and full historical archive for up to 3 brands. Enterprise ($349/month) covers up to 5 brands with Brand Intelligence Reports, PDF export, and priority support. Annual billing gives you 2 months free. No contracts — cancel anytime.

Question 5

What is the ROI of Reddit monitoring for my brand?

Accepted Answer

The ROI depends on your brand’s Reddit exposure. One viral negative thread can cost thousands in brand damage. Makna helps you catch issues early, identify product feedback worth acting on, and understand where your brand stands in community conversations — all for less than the cost of a single customer service call.

Question 6

Is Reddit monitoring worth it for small businesses?

Accepted Answer

If your customers discuss products like yours on Reddit, then yes. Reddit is where people give honest, unfiltered opinions. Even small brands benefit from knowing what’s being said. Our Starter plan at $49/month is designed specifically for single-brand monitoring on a budget.

Question 7

Can I pay annually?

Accepted Answer

Yes. Pay for 10 months, get 12 — that’s 2 months free on any plan. Annual billing locks in your rate and saves you money as we add features.

Question 8

Can I cancel at any time?

Accepted Answer

Yes. All plans are month-to-month with no long-term contracts. Cancel anytime from your account settings. Your access continues until the end of your current billing period.

Question 9

What happens if I am not satisfied with my purchase?

Accepted Answer

We want you to succeed with Makna. If you’re not getting value, reach out to us — we’ll help you optimize your setup. You can always cancel anytime with no penalty.

Question 10

What happens if I exceed my keyword or mention limits?

Accepted Answer

Makna has keyword limits per brand (3–10 depending on your plan) but no mention limits. We never cap how many mentions you can receive. If you need more keywords or brands, you can upgrade your plan at any time.

Question 11

Do you automatically charge me if I exceed limits?

Accepted Answer

No. Makna never charges overage fees. Your plan has fixed keyword and brand limits. If you want to add more, you’ll see an upgrade prompt — but we’ll never surprise you with extra charges.

Question 12

Is there a custom plan / are there larger plans?

Accepted Answer

For brands that need more than 5 brands or have specific requirements, contact us at hello@makna.app. We’re happy to discuss custom plans for larger teams or agencies.

Question 13

What payment options do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, our payment processor. This includes Visa, Mastercard, American Express, and more.

Question 14

How can I get a refund?

Accepted Answer

Contact us at support@makna.app within 14 days of your purchase. We handle refund requests on a case-by-case basis. Since you can cancel anytime, there’s no risk of being locked into a plan that isn’t working for you.

Feature	Starter	Professional	Enterprise
Brands	1	3	5
Keywords per brand	3	5	10
Reddit mentions	Unlimited	Unlimited	Unlimited
Historical data	6 months	Full archive	Full archive
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